At Skybook.ag, we prioritize the security and integrity of our platform to ensure a safe and fair environment for all users. To comply with regulatory requirements and to prevent fraud, money laundering, and other illegal activities, we have implemented a comprehensive Know Your Customer (KYC) policy. This policy outlines the procedures we follow to verify the identity of our customers.
KYC Procedures
1. Required Documentation
Customers are required to submit the following documents when making a deposit or requesting a withdrawal:
- Government-Issued Photo ID: A clear copy of a valid government-issued photo identification document such as a passport, driver's license, or national ID card.
- Selfie with ID: A selfie of the customer holding the provided government-issued photo ID. This ensures the authenticity of the ID and verifies that it belongs to the customer.
- Proof of Address: A recent utility bill, bank statement, or any official document that clearly shows the customer's name and address. This document must be dated within the last three months.
- Additional Documentation (if necessary): Skybook.ag reserves the right to request additional documents to verify the customer’s identity or address if the initial documents provided are insufficient or unclear.
2. Submission of Documents
All required documents should be submitted via email to: [email protected].
3. Verification Process
Upon receipt of the documents, our verification team will review and verify the information provided. The typical time frame for completing the verification process is within 24 hours. Customers will be notified via email once the verification is complete or if additional information is required.
4. Privacy and Security
Skybook.ag is committed to protecting the privacy and security of our customers' information. All documents and personal information submitted as part of the KYC process will be handled with the highest level of confidentiality and stored securely in compliance with applicable data protection laws.
5. Consequences of Non-Compliance
Failure to comply with the KYC requirements may result in the suspension or closure of the customer’s account. Skybook.ag reserves the right to refuse transactions or services if the provided documents do not meet our verification standards.
6. Contact Information
For any questions or assistance regarding the KYC process, customers can contact our support team via email at: [email protected].
7. Policy Updates:
At Skybook.ag, we are committed to continuously improving our services and maintaining compliance with evolving regulatory standards. Our KYC policy is a crucial part of our efforts to ensure the legitimacy of transactions and to protect our customers from potential fraud. As part of this commitment, we may update our KYC policy from time to time to reflect changes in laws, industry practices, or our operational requirements. Your cooperation in complying with our updated KYC procedures ensures we maintain a secure environment for all users. Thank you for your continued trust and cooperation as we strive to provide a secure and transparent gaming experience at Skybook.ag.